Cookie Policy

This Cookie Policy explains how EactiveNet, Inc. uses cookies and similar technologies on the Vortex Voice AI websites and Services. It should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the site to recognize your device, remember your preferences, and understand how the site is used. We also use similar technologies, such as local storage, for the same purposes.

2. Categories of Cookies We Use

• Strictly necessary — required for the Services to function, including authentication, session management, security, and load handling. These cannot be switched off through our banner. Examples include our session cookie and the cross-site request forgery (CSRF) token.
• Functional / preferences — remember your choices, such as your light or dark theme selection and your cookie-consent choice.
• Analytics — help us understand how visitors use the site so we can improve it. These are used only with your consent where required.

3. Cookies and Local Storage We Set

• _vortex_key / session — strictly necessary; maintains your authenticated session.
• CSRF token — strictly necessary; protects against cross-site request forgery.
• theme — functional; stores your light/dark theme preference.
• vortex_cookie_consent — functional; records your response to the cookie banner so we do not ask again.

4. Managing Your Choices

When you first visit our site, our cookie banner lets you Accept all or Reject non-essential cookies. You can also control cookies through your browser settings, which allow you to block or delete cookies. Because strictly necessary cookies are required for the Services to operate, disabling them may prevent parts of the site from working.

5. Third-Party Technologies

Some features rely on third-party providers (for example, payment processing). Those providers may set their own cookies subject to their privacy and cookie policies, which we do not control.

6. Changes to this Policy

We may update this Cookie Policy from time to time and will post the revised version with an updated effective date.

7. Contact

Questions about our use of cookies may be sent to [email protected], EactiveNet, Inc.